Return Policy
Eligible items returned with an original receipt will be refunded to your original payment method when returned on or before January 31, 2025. After January 31, 2025, you will be issued a merchandise credit for the amount paid when returned with an original sales receipt. A one-time price adjustment will be granted when an original sales receipt is presented within 14 days of purchase. Items purchased before or after this period will qualify for our standard return window below. Please note, all existing policies, exceptions and exclusions apply for the holiday extension. A restocking fee will be deducted from your refund for most mailed returns. Some items are final sale and cannot be returned or exchanged.
Our Online Return Policy
Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. A restocking fee will be deducted from your refund for most mailed returns. Some items are final sale and cannot be returned or exchanged. This includes made-to-order furniture, sale items purchased at an additional sale-on-sale discount, and furthered sale items ending in $0.95. Eligible Webbadam MRKT items must be returned to the Webbadam MRKT seller and cannot be returned to webbadam.websiteor Webbadam stores.
To return or exchange items purchased on webbadam.website, the Webbadam app or by phone, follow these easy steps:
1. Find Your Order Number
If you have a Webbadam account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Don't have a Webbadam account yet? Guest orders and orders received as gifts can be found by checking Order Status.
1. Find Your Order Number
If you have a Webbadam account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process! Don't have a Webbadam account yet? Guest orders and orders received as gifts can be found by checking Order Status.
2. Print Your Return Label
After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.
3. Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Please note: Webbadam is not responsible for any items not purchased from Webbadam returned to us by mistake.
4. Exchanges
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed within 1-2 weeks.
Please note: Shipping fees and handling surcharges are non-refundable.
International customer? Check out our International Shipping page for info on how to return your item.
After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.
3. Attach Return Label
Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. A $5 restocking fee will be deducted from your refund for most mailed returns. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Please note: Webbadam is not responsible for any items not purchased from Webbadam returned to us by mistake.
4. Exchanges
If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed within 1-2 weeks.
Please note: Shipping fees and handling surcharges are non-refundable.
International customer? Check out our International Shipping page for info on how to return your item.
OUR ADDRESS:
PET COMPANY LTD
Triq L-Imriehel Birkirkara, BKR 1649 Malta