Thank you for visiting our website for Webbadam Company ULC (“Webbadam”). We are committed to providing a safe and personalized shopping experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website available at www.webbadam.website (“Site”), use our mobile application (“App”), visit or make a purchase at our stores (each a “Store”), activate and use your Webbadam Rewards membership to earn or use points, or otherwise contact or interact with us in any other way (collectively “Services”). This privacy policy also explains how Webbadam may collect, use and share your personal information, as well as your ability to control certain uses of it.

ANSWERS TO FREQUENTLY ASKED QUESTIONS

1: What personal information does Webbadam collect, and when does Webbadam collect it?

We collect personal information when you interact with us, for example:

• When you contact us, we collect information about that interaction, such as when and why you contacted us.
• When you complete a transaction, such as your name, delivery/billing address, email address, phone number, credit or debit card number, expiry date, CVV, or other payment information.
• When you browse our Site or use an App, we may collect information including your interests or preferences and information about your connection or devices, such as your IP address, device type and browsing activity .
• When you sign up for our Gift Registry, personal shopping, or similar programs, we collect your contact information, and information about your preferences and products purchased. We also collect information about the event associated with the Gift Registry.
• When you participate in contests, promotions, surveys, and similar activities, we collect information necessary to administer that activity.
• If you make a purchase at a designer boutique, restaurant, salon or other similar service offered within a section of a Store that is licensed by a third party (“Boutique Service”), we and the Boutique Service may each collect your contact information (including billing and shipping information), and payment or gift card information. Any such information in our custody is subject to this privacy policy and any such information in the Boutique Service’s custody is subject to its privacy policy.
• When you visit our Stores, we (or any Boutique Service) may collect information as part of normal course video surveillance, and our efforts to ensure safe and secure premises, and to protect our property.

We collect personal information when you apply for, and participate in, the Webbadam Rewards Program, for example:

• As part of enrollment, we collect your name, birthday, and contact information, as well as any interests you wish to share.
• If you are a program member, we collect your transaction and purchase history, account information and status, and information on your eligibility for, or redemption of, rewards or other program benefits.
• If you are a program member, we may collect personal information about your browsing on our Site and App, and engagement with our targeted advertising. For example, we may serve you with targeted advertising on social media or advertising platforms, like Facebook, Instagram, Pinterest, Google, or Microsoft, using the email address associated with your loyalty program account. 

We collect personal information when you apply for and use a Webbadam Mastercard® - powered by Neo, for example:

• When you apply for the card, we (on behalf of the credit provider) may collect your name, contact information, date of birth, and other information necessary to process your application and service your account. The credit provider will have its own privacy policy that relates to how they collect and handle your information. You therefore should refer to their privacy policy to understand how they collect and handle your information and what kinds of choices you have – see Neo Financial Privacy Policy.
• When you use the card, we receive information about your credit card account and transactions made with the card from the credit card provider, such as the merchant category, location, date, and amount of purchase. In addition, we receive your contact information, account status, and birthdate. This information-sharing is described in more detail in the cardholder documents provided with your credit card.

We collect personal information if another individual provides it to us, for example:

• If someone sends you a communication from the Services (e.g., sending a gift or virtual gift card), we may collect your name and contact information necessary to send that communication. We consider that person to have your consent and authorization to provide us with your personal information for relevant purposes described in this privacy policy – unless and until we are advised otherwise.

We collect personal information from third party sources, for example:

• We may collect information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information). For example, we may receive updates from Canada Post as to changes to your mailing address.
• When you connect with us through a third-party site (such as a social media or advertising platform), we may collect information based on your registration and privacy settings on that third-party site.

Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site or App, as well as information across other computers or devices that you use, with information we collect or receive about you from other sources.

2: What does Webbadam use personal information for?

We use your personal information to respond to your requests or complete your transactions, such as:

• Communicating with you, responding to your questions, or advising you of changes or updates to your orders, or other customer support.
• Processing your transactions, including any order confirmations, shipping and delivery, installation and associated order-tracking, processing payment.
• Handling returns and refunds.
• Servicing products you purchased from us.

We use your personal information to better serve you, including to market relevant products and services that might be of interest to you on behalf of Webbadam or its vendors, such as:

• Providing you with:
• Customized Site or App content, and
• Targeted offers, promotions and advertising
• On the Site or App,
• Through other third-party sites or apps,
• Via email, text messages, or
• Via App push notifications.

• If you are a Webbadam Rewards Program member, providing you with targeted offers, promotions and advertising through social media and advertising platforms, and measuring the effectiveness of that advertising. 
• Analyzing your demographics and purchase history to provide you with relevant offers, promotions and advertising that may be of interest to you.
• Monitoring and improving the quality of our operations, such as recording telephone calls with our representatives for quality assurance purposes.

If you are a member of the Webbadam Rewards Program, we use your personal information to administer that loyalty program, including to provide you with program benefits, such as:

• Accumulating and redeeming points.
• Analyzing your demographics, browsing history on the Site or App, and purchase history, and providing you with relevant offers, promotions and advertising that may be of interest to you, as noted above.

We use your personal information to improve our products and services, through:

• Analysis to better understand the effectiveness of our:
• advertising, contests, promotions, surveys and similar activities,
• Sites or Apps,
• products or services, or
• operations.
• Generating de-identified information for further analysis and decision-making about product, service or operational improvements, such as to identify trends in our customers, or the use of our Sites or Apps, or purchase of products or services, as a whole, including to support decisions about such improvements.

We also use your personal information to address our business and legal needs, such as:

• Ensuring the safety of our premises, and the health and safety of the individuals who visit or work at or near our premises.
• Investigating, detecting or preventing theft, fraud, unauthorized transactions, damage to our premises and systems (including Sites and Apps) or those of associated organizations, or other breaches of law or liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
• Investigating and responding to breaches of contractual obligations and legal claims.
• Other purposes for which you may consent, or as permitted or required by applicable law.

3: What tracking technologies does Webbadam use, and what choices do I have about their use?

Tracking Technologies
We, or third parties working on our behalf, use certain tracking technologies to collect information about visitors to our Site or App, users of our online Services, and interactions with our emails and online advertisements. These tracking technologies may include cookies and web beacons/pixels, tags.

For example, we collect information such as:

• your browser type, operating system type or device model,
• IP address, location information, device identifier or other unique identifier,
• Viewed Site or App pages, links that are clicked, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data. We collect information through web beacons/pixel tags such as emails we send that you open, forward, or click through to our Site or App.

Collecting this information, and (where relevant) linking it with certain personal information, helps us to tailor our Site and App and personalize and otherwise enhance your online shopping experience by saving your preferences while you are visiting a particular Site or App, and to help identify Site or App features, promotions, advertisements, and offers that may be of particular interest to you, and retarget online and mobile advertisements to you across computers or devices you may use (as described below).

In addition, we may use a third party to help us gather and analyze information about the areas visited on the Site or App (such as the pages most read, time spent, search terms and other engagement data) in order to better understand who is using the Site or App, how people are using the Site or App, and how to improve the effectiveness of the Services, user experience and related Site content. These third parties may use cookies and other tracking technologies.

For example, we may use Google Analytics, a service from Google, Inc. that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google who stores and processes the information in the United States.

We work with advertising companies that use their own tracking technologies on our Site and App and other websites and apps in order to provide you with tailored advertisements on our behalf. These companies collect information about your activity across your different devices on our Site and App and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications). This information is used to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third-party websites and apps.

We may also use services provided by social media or advertising platforms, like Facebook, Instagram, Pinterest, Google or Microsoft, to serve targeted advertisements on such platforms to you or others. In addition, if you are a loyalty program member, we may provide your email address or other basic personal information (including purchase information) to the platform provider for such purposes and to evaluate the effectiveness of our online advertising campaigns.

Information shared with a third-party platform is subject to that platform’s privacy policy and any terms of use governing your account with that platform.

Options for Tracking Technologies

You have several options to accept or limit tracking technologies.

General

• You can use our cookie settings to opt in and out of cookies. See “Manage Cookies” on our Site.
• You can set your browser or operating system settings to limit certain tracking or to decline or delete cookies.

However, certain parts of the Site and App require cookies. So, limiting or declining cookies may mean that you may not be able to use certain features on the Site or App or take full advantage of all of our offerings.

Please refer to your web browser's or operating system's website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences. Our system will respond to Do Not Track requests or headers where it is technically feasible.

4: When does Webbadam share personal information with others?

Webbadam will never sell or rent your personal information to third parties. Webbadam shares personal information with others with your consent or as permitted or required by applicable law. Webbadam may share personal information we collect from and about you in the following ways:

We may share your personal information where necessary to respond to your requests or complete your transactions, such as facilitating delivery or return of products through third-party carriers.

We may share your personal information with our Boutique Service operators if you use Services that are part of joint sales programs with those Boutique Services. Certain Services may be provided to you in association with our other companies – who will be identified to you as part of those Services. If you choose to participate in those Services, personal information you provide as part of those Services will be shared with that Boutique Service operator for it to fulfill identified aspects of the Services to you.

We share your personal information with social media and advertising platforms to deliver targeted advertising, and measure the effectiveness of that advertising.

If you are a member of the Webbadam Rewards loyalty program, we share your personal information as part of that loyalty program, including to provide you with program benefits, such as:

• Earning and/or redeeming points with program partners.
• Sharing your transaction and account information with the credit provider in connection with the joint administration of the credit card program.
• Sharing your transaction and account information with our co-marketing partners for purposes of our customer analytics and marketing, with your consent.
• Webbadam has entered into arrangements with third parties whereby points can be earned or redeemed by Members in conjunction with separate partner programs established by these Partners. The Program is founded on sharing certain Member personal information with Partners. Those arrangements include contractual obligations to comply with applicable privacy law.

Note: The collection, use and disclosure of this information is required in order for you to earn points and enjoy the membership benefits under the loyalty program, including eligibility to the Hudson's Bay credit card. You can withdraw your consent for the collection, use and disclosure of this information by Hudson's Bay and request the deletion of your personal information associated with your Rewards account by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or by using the “delete my account” setting within the App. If you delete your account, any points within your Rewards account will be forfeited in accordance with the terms of the Webbadam Rewards Program, and you will no longerbe eligible for a Hudson's Bay credit card or able to sign in to the Site or App.

When you make a purchase, we may share your personal information with our fraud prevention partner, Riskified. We may share your name, contact information, partial payment card information, transaction-level details, as well as your IP address and other information about your device with Riskified. Riskified will incorporate that data into its fraud protection technology which includes automated decision-making based on your personal information to help prevent fraud. That technology also combines similar data Riskified receives from its other clients as well as other third-party data sources – and then uses your data and such other data to help us and other organizations detect and prevent fraudulent transactions. 

We may also share your personal information where necessary to address our business and legal needs, such as:

• Ensuring the safety of our premises, and the health and safety of the individuals who visit or work at or near our premises.
• Investigating, detecting, or preventing theft, fraud, unauthorized transactions, damage to our premises and systems (including Sites and Apps) or those of associated organizations, or other breaches of law or liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
• Investigating and responding to breaches of contractual obligations and legal claims, including debt collection.
• In any sale of our business or purchase of a business, provided that we will use reasonable efforts to require that the personal information that is subject to that transaction is handled in a manner consistent with this privacy policy and otherwise in compliance with applicable law.
• Other purposes for which you may consent, or as permitted or required by applicable law.

Transfers to Service Providers: We may transfer your personal information to service providers who perform certain services on our behalf, such as payment processing, sending communications and marketing, hosting the Site, operating certain features of the Site, or managing and analyzing data and our advertising effectiveness. These service providers must agree to certain privacy obligations in their contracts with us – including safeguarding the personal information, only processing that information for permitted purposes, and complying with applicable laws and requirements, which may include Payment Card Industry Data Security Standards (if the service provider is processing or transmitting payments).

5: What rights do I have with respect to my personal information?

If you have an account, you may view and update your account information by logging in to your account on the Site or App. When logged in to the Site, you can update your name, address or telephone number. 

You may also request access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law, by contact us here. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. If you wish to change the email address associated with your account, you will need to create a new account and contact Customer Care at This email address is being protected from spambots. You need JavaScript enabled to view it. to transfer any existing point balance.

You may also withdraw your consent to the use and disclosure of your personal information. Depending on the case, you may be able to withdraw your consent, but we may no longer be able to provide a service that depends on it. In other cases, you will not be able to withdraw your consent because the use of your personal information is mandatory.

6. What choices do I have about receiving communications from Webbadam?

To receive promotional offers from Webbadam, you can sign up on our Site or App, when you register for an account or make a purchase, or contact Customer Care at 512-913-6576. We provide our customers with the opportunity to “opt out” of receiving emails or direct mailings other than those for purposes directly related to placement, processing, fulfillment, or delivery of a product order or your transactions with us.

We provide you with the following options if you prefer to “opt out” of receiving information or materials that we think may be of interest to you:

• Email Promotional Offers: At all times, you have the option of “opting out” of receiving promotional emails from the sender only by clicking the “unsubscribe” link in any of the promotional emails you receive or contacting us here to unsubscribe.
• Direct Mail Promotional Offers: If you would like to be removed from our Webbadam mailing list, please contact Customer Care at 512-913-6576.
• Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.
• Other Contact: In all cases, you may contact us here or for privacy-related matters contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

7. What about children’s privacy?
Protecting children’s privacy is important to us, and the Site and App are not intended for children under the age of thirteen. We do not direct the Site or App to, nor do we knowingly collect any personal information from, such children. If Webbadam learns that a child under the age of thirteen has provided personal information to the Site or App, it will use reasonable efforts to remove such information from its files.

8. What about security of personal information?
We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter information such as credit card information on our forms, we encrypt the transmission of that information.

9. What about other websites?
Our Site or App may include links to third-party websites or apps that are not affiliated with Webbadam. These websites or apps may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites or apps may be very different from our policy. We are not responsible for the privacy practices of these other websites or apps and cannot guarantee the security of any personal information you provide to or that is collected by such third party sites or apps.

10. For how long and where is my personal information stored?
Your personal information may be stored for as long as is reasonably necessary to perform the applicable purposes for which it was collected, and as otherwise required to meet our legal obligations. For example, if you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order and meet our legal obligations, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with tailored offers or services.

The servers and databases in which information may be stored or processed by Webbadam and service providers may be located in the United States, Canada or other jurisdictions outside the jurisdiction from which you accessed the Services and in a country where the data protection and other laws may differ from your country of residence. In the event personal information is transferred out of your jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws.

11. How does Webbadam communicate changes to this policy?
Any changes to our privacy policy will be noted on the home page of the Site and App with a link to the revised privacy policy. Your continued use of the Site or App following posting of changes to these terms will mean you accept these changes. If we change our practices in a way that requires revising the privacy policy in a material way, we will provide appropriate notice to you.

12. Whom do I contact if I have additional questions or concerns about this policy?
If you have any questions or concerns regarding our privacy practices or about the manner in which our service providers treat your personal information, or to request a copy of this privacy policy in another format, please feel free to contact Webbadam via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. For all unsubscribe requests, contact us here.

Information We Collect, Use and Share
The following table sets out the categories of personal information we collect, where we get it from, why it is needed, and with whom we share